Customer Help

About Us

Sheer is Hong Kong's premier luxury lingerie & loungewear boutique.

We offer a one-stop destination for your every lingerie desire, where each piece is carefully selected by our team of lingerie specialists, curated for today’s modern, style-conscious woman.

Sheer-Archives.com is owned and managed by sheer.com.hk.

Our Shipping Policy

Due to a high number of orders, please allow for 7 - 10 business days to ship out your orders. We thank you in advance for your patience.

For HK + Macau Local Orders

  • Orders over HK$500 | Free shipping by SF Express
  • Orders under HK$500 | Standard shipping HK$40 by SF Express

For Singapore Orders

  • Orders over HK$1000 | Free shipping by Fedex
  • Orders under HK$1000 | Standard shipping HK$100 by Fedex

For International Orders

  • HK$350 | Fedex Standard shipping

*Import tax and duties may be applicable, depending on the destination country. You are responsible for all import tax and duties. The courier will contact you with further details for customs clearance. Please note that customs clearance procedures may delay the delivery time.

All orders will be shipped from our warehouse and are not available to be tried on in-store or picked up from our main boutique. 

In the event that a product cannot be shipped to you, we will refund you directly & you will receive an email notification. Please allow for 7 working days for funds to show up in your account.

Our Return & Exchange Policy

All items are Final Sale. No exchanges or refunds in any form are permitted.

If an item is out of stock, we will refund you & you will receive an email notification. All refunds will show up in your bank account within 7 working days.

Contact Us

If you have any questions about our products or your order, we would be happy to help you!

You can contact us at customercare@sheer.com.hk.